Our Process

As your trusted advisors, we do all the heavy lifting of finding just the right domestic staff, personnel and management for your unique needs — freeing you up to enjoy your family, your friends and your home. If at any time you have questions or concerns, we’re here for you.

Complimentary consultation

We invest in gathering all the details of your home environment and lifestyle, so we can find the best candidates for your staffing needs.

Job description

Once you’ve retained our services, we turn an experienced eye on crafting just the right job description(s) for your staffing needs, and begin the search using our extensive database and premier resources.

Candidate selection

We move on to conduct pre-screening interviews to determine top potential candidates. Our proprietary process ensures that you’re presented with the best fit(s) for your household staffing needs.

Interviews

We help coordinate first and second interviews with your top preferences, including all necessary follow-up, to ensure your time is used efficiently and effectively.

Optional trial period

In some cases, you may want a test-run with a given candidate before making an offer, and we coordinate the details to ensure your comfort and convenience.

Background investigation

Because the standard, required background checks alone are not, in our opinion, sufficient to ensure the safety of you and your family, we also work with a leading independent investigator who does a thorough background investigation. This includes extensive character checks to determine the integrity of your chosen candidate and to uncover any hidden criminal or derogatory behavior.

Candidate is hired

We assist you in negotiating employment terms, including a written description of duties and responsibilities, salary, start date, daily routines and benefits. We also prepare a formal offer letter for you to approve, so you can confidently complete the process and finalize your new hire.

Other ways we can serve you

Once the offer is made and accepted, we are here to provide additional services to help ensure all goes smoothly. If you’d like assistance in accelerating the effective acclimation of your new staff, we are happy to provide written routines and schedules for them to follow on a daily, weekly and monthly basis. We are also always available for questions and mediation during this crucial adjustment period… and beyond.

Beyond domestic staffing placement services, we offer a wide-range of related services including specialized training for new and/or existing staff, setting up a new property (including summer/winter home, yacht, private plane and so on), creating customized home manuals and directories, and residence management, among other offerings.

For bespoke services, we provide you with a customized plan and associated process, in writing, to ensure you are comfortable and fully informed before proceeding.

We’re always pleased to be at your service, so contact us with any questions or if you’d like more information.